This issue may arise while the Peoplematic credentials generation from 

A duplicated email on the database is found and it must be reviewed by the engineer.

Click the button below to assist you creating a support ticket.

Request Failed Code 422

There is Already an User with that Email Address

Electronic bank-to-bank payment method requiring both Plaid verification and bank authorization form completion

An API act as the invisible bridge connecting different software applications and enabling them to communicate and share data seamlessly.

amount of money given by a customer to certain service sector workers for the service they have performed, in addition to the basic price of the service.

tips

The lowest wage permitted by law or by a special agreement

minimum_wage

A program designed to systematically browse and collect data from web pages.

crawler

Certificate Exchange processes and transmits certificates of insurance online for large companies and its ease of use expedites issuance for all size firms and industries.

Certex

Our system that handles customer management, daily operations, and helps departments work together.

JanusCRM

A digital tool that helps the payroll department to take care of daily payroll work.

PRO_Software

A pay period is the time frame used to pay workers - for example, weekly, bi-weekly, or semi-monthly.

pay_period

Creating Effective Help Tickets

Find answers to your questions quickly and easily!

Peoplematic

Accessibility

Login Screen

First Time Login Screen

Home

Run Payroll

Payroll History

Certificate Request

Billing

Accident Report

LHA Request

Employees

Account

Mobile Application

Login Page

First Time Login Page

Help Center

Account & Settings

Switch Company

Logout

Client Portal

Navigation

Log-in Credentials Generation

Phone Verification

Terminated/Cancelled and Reinstated Users

Bidirectional Communication

Daily Timesheet Module

Employee Pay Type Edition

Employee Pay Rate Edition

Exclude Employee from Payroll

Inactive Period

Overtime Hours Entries

Pay Period

Reporting Additional Earnings

Reporting Post-tax Deductions

Salary Exempt Wage Overtime

Timesheet Adjustment Submission

Tipped Wage for Hourly Employees

Run Payroll Module

Certificate Expedition Validation

Payment Handling for Specific Requests

JanusCRM and Certex Integration

Certificates Module

Employees Module

Billing Module

Account & Settings Module

Product Walkthrough

Updating the Mobile Application

Step-by-Step Guide

Connection Error: Blank Screen

Employee List Rendering Issues

Incorrect Pay Rate Displayed

Incorrect Pay Type Displayed

Insured Address Field is Required

Insured ZIP Must be 5 Digits

Contact Us to Report Hours

Provided Credentials are Incorrect

Provided Email is not Associated with any Account

Provided Phone Number is not Associated with any Account

Troubleshooting

Dev App Release Procedure

Relates to the Mobile App/ Web browser & Reports hours using Peoplematic Software (Timesheet)

Peoplematic (Timesheet) 