Insured ZIP Must be 5 Digits

what is the issue? when a user submits a certificate request containing insured information that is present in the database at the time the {{januscrm}} lead card was created and the credentials were generated it is crucial to recognize that the term name of insured pertains specifically to our client and is unrelated to the form filled out in peoplematic why it happens? if the zip code field is empty in {{januscrm}} , or contains less or more than 5 digits, the user will get this error what to look for? open {{januscrm}} search for the client to open the lead card review the address section and verify the address enter the correct / missing address in the fields until the address confirm address confirm label displays r r epeat this step even if there is one missing field epeat this step even if there is one missing field have the user refresh the page/screen and confirm that the issue has been resolved need more help? if the user continues to have issues, click the button below to assist you creating a support ticket