Incorrect Pay Rate Displayed

what is the issue? some of all the employees display an incorrect pay rate why it happens? this issue may arise due to incorrect settings in {{pro software}} the {{crawler}} will retrieve the data stored in one of the levels and transfer it to the peoplematic database what to look for? login to {{pro software}} navigate to the change company option in the upper right menu utilize the search bar to look for the specific client, then proceed by clicking ok on the left side bar, click on employees followed by employee list always verify that you are reviewing the active employee list use the pay rate column for guidance or double click on the employee's name to see their pay profile navigate to the pay section and implement the required modifications by selecting edit only https //app archbee com/docs/zujpt7qy6ipkpaufk1nop/9qym sf5 tovp ft dhjp#jiova must be set for the employee once the pay rate is modified, click save after changes are made, tell the user to refresh the page/screen, or restart the mobile application entries in the schedule pay are not supported by peoplematic entries in the schedule pay are not supported by peoplematic piecework is not a main pay type as a result, users will see an hourly pay type set as default piecework is not a main pay type as a result, users will see an hourly pay type set as default users can always use the additional earnings modal to report wages for other pay types users can always use the additional earnings modal to report wages for other pay types the engineering department will not interfere in cases where frontend modifications are anticipated due to restricted {{api}} access or non existence of the {{api}} need more help? if the user continues to have issues, click the button below to assist you creating a support ticket