Troubleshooting
Contact Us to Report Hours
4 min
why it happens? peoplematic checks if the client has no payroll record stores in januscrm and that exists for the current week when this happens, users see the screen/page contact us to report hours what to look for? the client's existence in the {{januscrm}} payroll dashboard a valid current pay period record exists in the {{januscrm}} payroll dashboard no interim or future pay schedules will be displayed only expedited payrolls will be shown the information is sourced from {{pro software}} and is processed during the payroll dashboard reset that occurs every friday ensure the active record is a regular record and not an interim an active pay schedule in {{pro software}} if the specified conditions are not fulfilled, please follow the payroll department's procedures and make sure that a record is maintained in {{januscrm}} visualizer → mobile application → client portal need more help? if the user continues to have issues, click the button below to assist you creating a support ticket