Contact Us to Report Hours

why it happens? peoplematic checks if the client has no payroll record stores in januscrm and that exists for the current week when this happens, users see the screen/page contact us to report hours what to look for? the client's existence in the {{januscrm}} payroll dashboard a valid current pay period record exists in the {{januscrm}} payroll dashboard no interim or future pay schedules will be displayed only expedited payrolls will be shown the information is sourced from {{pro software}} and is processed during the payroll dashboard reset that occurs every friday ensure the active record is a regular record and not an interim an active pay schedule in {{pro software}} if the specified conditions are not fulfilled, please follow the payroll department's procedures and make sure that a record is maintained in {{januscrm}} visualizer → mobile application → client portal need more help? if the user continues to have issues, click the button below to assist you creating a support ticket