Provided Credentials are Incorrect

what is the issue? the issue arises when the user fails to recall their email utilized during the initial account creation this issue also manifests if the email was updated in the user settings module post login but is now forgotten or somehow the email is duplicated in the database why it happens? if the email was updated in the user settings module post login but is now forgotten by the user or they do not remember what is the email used to login what to look for? open {{januscrm}} search for the client to open the lead card verify that the lead status is bound ask the user to make the latest version of the mobile application is displayed or refresh the client portal page verify that the main contact's email is the one the user is using to log in ask the user if they recently changed the email within the settings module if the answer is yes, read the section below you can always reset their password in {{januscrm}} recent changes within account module if the user recently changed the email address within account & settings > login & account settings > account information, it will probably do not match {{januscrm}} nor the peoplematic database click the button below to assist you creating a support ticket if the entered email is still not found on the database, it will show a different error associated with https //kb peoplematic io/provided email is not associated with any account article correct email but incorrect password the user can always reset the password to do so, please follow https //kb peoplematic io/account and settings module article after initial troubleshooting steps are taken and the user continues to have issues, it might be due an email be duplicated in the peoplematic database and for that you must open a technical ticket need more help? if the user continues to have issues, click the button below to assist you creating a support ticket