Connection Error: Blank Screen

what is the issue? the client is encountering difficulties such as a connection error or a blank screen when attempting to launch the application why it happens? this issue may arise due to a lack of stable internet connectivity what to look for? check the user's internet connection ask the client if they have a signal (lte or 5g) or on wifi and use the next methods toggle the airplane mode on on and off off this helps reset their internet connection, which might solve connection problems consider restarting the device to refresh network settings verify whether any network limitations or data saving features are activated on the device establish a connection with a reliable wi fi network if the previous troubleshooting steps do not resolve the issue, advise the user to attempt accessing the application at a later time user connected to wi fi but app won't load have the user check if the application needs any updates in the app or google play store have the users delete the application and download it again still having issues? check the https //app archbee com/docs/zujpt7qy6ipkpaufk1nop/ ggfcdchxr2nkrj3etra #ww8o4 for more instructions urgent requests understanding how urgent a request is will help you make good decisions if it's urgent, read the information below to act quickly and help the user possible scenarios and what to do user needs to report hours in preparation for a holiday user needs to request a certificate right away, and it cannot wait the user's payment was declined, and they need to change their payment method to avoid termination of the program report hours have the user email their hours to the payroll department until the issue is resolved email payroll to tell them there's a support ticket with the tech team and the client will email their hours until it's fixed submit a certificate of insurance have the user email the certificate holder information to the certificate department let the certs department know that the client will be emailing the request until their technical issues are resolved payment method change? send the user a recurring payment form from {{januscrm}} to complete this doesn't work through email let the client know they need internet access to do this need more help? if the user continues to have issues, click the button below to assist you creating a support ticket