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this section is a complete guide for using the mobile app and client portal each module overview explains what the product can do, helping you understand how everything works don't worry all sections will be regularly updated when new versions come out this section is a complete guide for using the mobile app and client portal each module overview explains what the product can do, helping you understand how everything works don't worry all sections will be regularly updated when new versions come out to our internal team you can utilize the same credentials to access both platforms the mobile application and the client portal please download the corresponding mobile application for the peopaygo program save the credentials on your device for easy access you will be notified in case of any changes our testing companies provide the flexibility to switch between different organizations consequently, you may need to select a company each time you log in the peoplematic test lead assigned for your access is https //phoenix ocmi io/leads/257531 it is strongly advised to avoid utilizing the ' phone login ' feature on the mobile app, the " login with one time password " option in the client portal, and the ' forgot your password ' function on both platforms this caution is due to the existence of internal data that is reserved for testing purposes it is advisable to avoid using social login options like apple sign in or google sign in, as they can lead to potential errors access is live, ensuring that all submissions are promptly directed to the payroll, certificates, and implementation inboxes, as well as the {{januscrm}} dashboards if you experience any difficulties while navigating, it is likely that clients are encountering similar issues in such cases, please initiate troubleshooting and/or communicate with the it department through a https //ocmi atlassian net/servicedesk/customer/portal/10/group/27/create/264 it is essential to adhere to established troubleshooting procedures utilize the ticketing structure and checklist as your guiding framework